Shipping and Returns conditions

SHIPPING TIMES

- The goods are shipped within 1/2 working days from receipt of the order and are delivered within 2-3 days from shipment.
- If you do not receive the product within 7-10 working days from the shipping date, please contact us immediately, in order to immediately contact the courier in charge of the shipment, to resolve any problems.


SHIPPING CONTROL

All orders are covered by insurance compensation for damage and loss, therefore when you receive your package, check that it is intact in all its parts, if the package has transport damage, it is your right to sign with specific reservation reporting it to the courier who makes the delivery or to refuse the shipment specifying the cause of the refusal.
In this way we could take advantage of the insurance compensation which will speed up the replacement or refund procedure of your item.
Before opening the product, check that the product code ordered is the same product code shown on the package of the product received.
In the event that the product received is different from the one ordered, all replacement costs will be borne by the seller.
Do not remove for any reason the seals affixed by the manufacturer, nor open the product for any reason.


RETURN REQUESTS

All our products are new and sealed, and are shipped from our certified warehouses and monitored with CCTV, the products are intact and in their original packaging.
Keep the packaging for at least 30 days,
in the event of a defective product, the packaging will be used for replacement / return.
Keep the original product packaging for the duration of the warranty,
without the original packaging, the manufacturer does not guarantee replacement with a new product, but only repairs.

- Return requests will not be accepted for damage caused by the customer's lack of attention in the package opening procedure.
If, on the other hand, the product is not functioning when the package is opened,
(hardware or software problems) the return can only be made by opening a DOA (DEAD ON ARRIVAL) file at the Manufacturer, specifying whether you intend to replace or refund the product.

In the event of a refund of the product, no refund request can be made before the Manufacturer receives the product and authorizes the refund (times may vary depending on the Manufacturer from 10 to 20 working days), only by following this procedure can the refund be equal to the amount paid in the order.

In case of return, our team will process your request within 48 hours of your contact, depending on the workload, and will email you the shipping labels to affix on the package
and instructions for a correct and safe shipment of the product.
Any return must be required through our return page: Returns


CANCELLATION OF THE ORDER

- The order can be canceled within 1 hour of issue.
Furthermore, once your order has been shipped, it will not be possible for any reason to block the shipment.
Once the goods have been received, please do not refuse them but accept them and proceed with the return request if you do not want the ordered item. The costs of return shipping are charged to the buyer.
BILLING

From 1 January 2019, with the introduction of electronic invoicing, all companies and private customers are required to provide their tax code or VAT number in order to issue and transmit the sales document to the revenue agency.


- The invoice is issued when your order is processed. All customers within the European community must promptly provide all the data necessary for issuing the invoice, no later than the day following the order.

If you are the owner of a company or sole proprietorship, you will need to provide the following data for your invoice:

- BUSINESS NAME
- LEGAL / FISCAL ADDRESS
- VALID TAX CODE OR VAT NUMBER (REGISTERED TO THE VIES SYSTEM)

The invoice can be requested no later than 10 days from receipt of the order.

Invoicing will be carried out on the basis of the European regulation and in the terms of the law granted by it and in any case on the basis of the tax regulation of the country in which our headquarters is located and on the basis of the tax regime to which it is subject.

Customers with a VAT number belonging to the European Community must promptly provide billing data for the issue of the invoice.

In some cases, the invoice may be issued by the 15th day of the month following the purchase.

We remind you that for more tax clarifications we invite you to contact your consultant, our Company does not release this type of information.
For any information please write to our Customer Service:  info@b2bflix.com
or contact us via WhatsApp at: +39 379 159 3388

Page title